Careers

Philadelphia Hand to Shoulder Center is looking for an Operations Manager to work at our corporate office in King of Prussia, PA!

At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Excellent and competitive PTO plan!
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

ESSENTIAL FUNCTIONS

• In conjunction with executive director, directs day-to-day activities and operations for 16 physician practices across 14 office locations, with a team consisting of 2 managers/supervisors and 76+ staff members.
• Acts as practice-wide operational resource and adviser to the executive director.
• Assist with the development, implementation and maintenance of policies and procedures to ensure efficient processing of information and ensures regulatory requirements are met.
• Implements strategies & workflows to enhance the patient experience, improve patient flow & overall clinical operations and ensure patient & staff safety.
• Ensures department efficiencies and revenue optimization by monitoring and improving staff workflows & performance and ensuring cross-training.
• Collaborates and communicates with Business Office and Therapy Directors to ensure accuracy and prevent redundancy and waste.
• Monitors inclement weather situations around all 14 office locations. Communicates updates and suggestions for office opening delays and early closures, for the safety of the staff and patients.
• Oversees the Central Scheduling & Registration (CSR) Department.
  • CSR is a call center setting, 6 agents, 2,500 calls/week (average)
  • Reviews registrations and appointments for quality, accuracy & proper routing of patients to correct physicians.
  • Monitors & analyzes call center volumes and implements enhancements to optimize patients’ access.
• Oversees Group Management System Schedule Coordinator.
  • Physicians: Offices & OR’s/EMG Providers
  • Creates and enters templates for new schedules.
  • Updates existing schedules with permanent changes.
  • Revises schedules for temporary/one-time changes
• Prepares, maintains & distributes PHSC reference sheets to staff and outside parties.
  • Physician Office/OR Calendar.
  • Physician Team Contact List.
  • PHSC Office & OR Locations List.
  • PHSC Insurance Participation List.
• Other duties as assigned

EDUCATION

• Bachelor’s degree or an equivalent combination of education and experience.

EXPERIENCE

• Must have a minimum of two (2) years of operations experience within the healthcare industry.

Philadelphia Hand to Shoulder Center is looking for a Patient Service Representative to work at our Lansdale, PA physician's office weekly on Wednesdays and Thursdays!

At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.
• Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
• Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
• Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
• Identifies and collects co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
• Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
• Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
• Maintains general knowledge of insurance plans accepted by Premier.
• Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
• Communicates with patients in the lobby if physician or provider is running behind schedule.
• Reviews and prepares charts for the following day according to the practice schedule.
• Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
• Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOPs.
• Follows all practice/site-specific protocols pertaining to this job description.
• Other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge experience preferred.

EXPERIENCE

• Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.
• Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.
• Previous experience in collecting money is preferred.

KNOWLEDGE

• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Able to verify the eligibility of each payer, per patient according to defined parameters.
• Knowledge of medical terminology and HIPAA Guidelines.
• Knowledge of computer systems.
• Knowledge of safety requirements within the department

SKILLS

• Skill in customer service.
• Skill in communicating effectively with physicians, staff, and the public.
• Skill in establishing good working relationships with both internal and external stakeholders.

ABILITIES

• Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.

Philadelphia Hand to Shoulder Center is looking for a Patient Service Representative to work at our Center City Philadelphia physician's office.

At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.
• Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
• Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
• Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
• Identifies and collects co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
• Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
• Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
• Maintains general knowledge of insurance plans accepted by Premier.
• Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
• Communicates with patients in the lobby if physician or provider is running behind schedule.
• Reviews and prepares charts for the following day according to the practice schedule.
• Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
• Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOPs.
• Follows all practice/site-specific protocols pertaining to this job description.
• Other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge experience preferred.

EXPERIENCE

• Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.
• Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.
• Previous experience in collecting money is preferred.

KNOWLEDGE

• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Able to verify the eligibility of each payer, per patient according to defined parameters.
• Knowledge of medical terminology and HIPAA Guidelines.
• Knowledge of computer systems.
• Knowledge of safety requirements within the department

SKILLS

• Skill in customer service.
• Skill in communicating effectively with physicians, staff, and the public.
• Skill in establishing good working relationships with both internal and external stakeholders.

ABILITIES

• Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.

Philadelphia Hand to Shoulder Center is looking for Summer Temporary Help in Marketing to work at our corporate office in King of Prussia, PA! At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business!

• Competitive Pay: $16.50/Hour

Essential Functions

• Develop communications/marketing goals
• Assist in planning, researching, and posting on social media platforms
• Inform organizational brand strategy
• Write and design marketing materials
• Maintain the organization’s online presence
• Draft press releases, reports, & e-newsletters
• Assist in event planning and execution
• Communicate/Assist customers (Patients/Staff) as needed
• Monitor/Analyze/Report Patient Experience of Care data
• Monitor/Analyze/Report Patient Referral data

EDUCATION

• Must be 18 years of age by date of hire.

Experience

• Preferred experience within a business office setting.

Premier Orthopedics and Sports Medicine is looking for a Referral and Authorization Coordinator to work at our Philadelphia Hand to Shoulder corporate office in King of Prussia, PA. At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Essential Functions

• Verifies and updates patient registration information in the practice management system.
• Obtains benefit verification and necessary authorizations (referrals, precertification) before patient arrival for all ambulatory visits, procedures, injections, and radiology services.
• Uses online, web-based verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility.
• Creates appropriate referrals to attach to pending visits.
• Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
• Completes chart prepping tasks daily to ensure a smooth check-in process for the patient and clinic.
• Researches all information needed to complete the registration process including obtaining information from providers, ancillary services staff, and patients.
• Fax referral form to providers that do not require any records to be sent. Be able to process 75-80 referrals daily. For primary specialty office visits, fax referral/authorization forms to PCPs and insurance companies in a timely fashion.
• Reviews and notifies front office staff of outstanding patient balances.
• Maintains satisfactory productivity rates and ensures the timeliness of claims reimbursement while maintaining work queue goals.
• Respond to In-house provider and support staff questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status.
• Identifies and communicates trends and/or potential issues to the management team.
• Index referrals to patients account for existing patients.
• Create new patient accounts for non-established patients to index referrals.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

Experience

• Minimum two to three years of experience in a healthcare environment in a referral, front desk, or billing role.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Working knowledge of Allscripts Practice Management and Allscripts EMR is a plus.

Requirements

• Must have healthcare experience with managed care insurances, requesting referrals, authorizations for insurances, and verifying insurance benefits.
• In-depth knowledge of insurance plan requirements for Medicaid and commercial plans.

KNOWLEDGE

• Working knowledge of eligibility verification and prior authorizations for payment from various HMOs, PPOs, commercial payers, and other funding sources.
• Knowledge of government provisions and billing guidelines including Coordination of Benefits.
• Advanced computer knowledge, including Window based programs.

Skills

• Skilled in defusing difficult situations and able to be consistently pleasant and helpful.
• Skill in using computer programs and applications.
• Skill in establishing good working relationships with both internal and external customers.

Abilities

• Ability to multi-task in a fast-paced environment.
• Must be detailed oriented with strong organizational skills.
• Ability to understand patient demographic information and determine insurance eligibility.
• Ability to type a minimum of 45 wpm.

Philadelphia Hand to Shoulder Center is looking for a Switchboard Operator to work at our King of Prussia, PA corporate office.

At Philadelphia Hand to Shoulder, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Job Requirements:

• High school diploma/GED required.
• Possess medical office or hospital switchboard experience.
• Resourceful and able to ask appropriate questions in order to provide callers with an excellent experience.
• Speak with confidence in a pleasant & professional manner.
• Excellent data entry and spelling skills.
• Self-motivated and work well independently.
• Multi-tasking and prioritizing.
• Strong decision-making skills.
• Excellent customer service.
• Thorough, while effective and efficient.
• Strong work ethic and excellent attendance record.
• (Bilingual (Spanish) a plus, but not required).

Position Responsibilities

• Courteously and efficiently answers incoming calls.
• Performs routine telephone operator functions including answering, triaging & transferring calls.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs urgent/emergent callers immediately to clinical staff, as necessary.
• Reports telephone and equipment malfunctions to the appropriate party.
• Responsible for greeting guests to office and notifying appropriate PHSC party of their arrival.
• Receive deliveries, review packages for specific storage requirements, and manage accordingly (ie: Medications requiring refrigeration).
• Performs clerical duties as assigned to maintain workflow in the department.
• Remains up to date and knowledgeable about PHSC physicians, their schedules and any schedule changes.
• Remains up to date and knowledgeable about PHSC offices and any schedule changes.
• Maintain and protect patients’ confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Other tasks as assigned or requested.

Philadelphia Hand to Shoulder Center is looking for a Physician Administrative Assistant to work at our King of Prussia corporates office!

At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Job Requirements:

• High school diploma/GED required
• 3+ years' experience in a medical office setting.
• Medical terminology required; transcription experience a plus.
• Strong business writing and spelling skills.
• Maintains composure and patience in difficult situations.
• Provides pleasant, accurate responses to callers.
• Proficiency, efficiency and accuracy required.
• Self-motivated and work well independently and as a team.
• Multi-tasking and prioritizing.
• Strong decision-making skills.
• Speaks with confidence in a pleasant & professional manner; provides excellent customer service.
• Thorough, while effective and efficient
• Strong work ethic and excellent attendance record.
• Experience with MS Office Suite, preferred.

Job Responsibilities:

• Handle telephone calls from patients, referral sources, physicians, attorneys, etc.
• Take accurate messages and relays to physicians.
• Maintain physicians' academic & professional calendar; communicate schedule changes to others.
• Process mail, faxes, and emails.
• Accurately route and label medical records and documents into patient accounts in EHR.
• Respond to patient emergent/urgent matters in a timely manner. Directs patients to clinical staff, as necessary.
• Ensure delivery of transcribed office notes to appropriate parties (referral sources).
• Track status of dictations and surgical billing to ensure completion by physician.
• Compile surgical notes with billing and route to business office for processing.
• Prepare fee letters, process pre-pays and prepare correspondence for physicians to answer/respond to.
• Handle and manage physicians’ hospital credentialing/re-credentialing for privileges.
• Maintain up to date physician CV’s.
• Assist with physician academic meeting registrations and lodging.
• Assist with academic outlines and presentations (MS Word and Power Point).
• Maintain and protect patient information, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Handle additional administrative duties, as requested or assigned.

Philadelphia Hand to Shoulder Center is looking for a Customer Service Representative to work at our King of Prussia, PA corporate office!

At Philadelphia Hand to Shoulder, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Job Requirements:

• High school diploma/GED required
• Possess patient registration experience; experience with Medicare, private health insurance & worker’s comp insurance preferred.
• Resourceful and able to ask appropriate questions in order to provide callers with
  an excellent experience.
• Excellent data entry and spelling skills.
• Self-motivated; able to work well independently and as a team.
• Ability to multi-task and prioritize.
• Strong decision-making skills.
• Excellent customer service to callers.
• Speak with confidence in a pleasant & professional manner.
• Be thorough, while effective and efficient.
• Possess a strong work ethic and excellent attendance record.
• Bilingual (Spanish) a plus, but not required.

Position Responsibilities

• Screen patients to establish urgency of condition and coordinate appointments within the appropriate time frame.
• Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
• Coordinate appointments with appropriate physicians in patients’ preferred office locations (19 physicians and 16 office locations throughout Southeastern Pennsylvania and South Jersey).
• Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
• Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Confirm patient appointments and answer telephone inquiries with accuracy.
• Ensure complete and accurate patient registrations.
• Be willing to assist in other areas/departments when time permits.
• Other tasks as assigned or requested.